Shipping And Returns
Returns
Returns are accepted only for items that are damaged, have quality issues, or if the wrong item was sent.
The products must remain unused, in their original condition, and include all original packaging. The item label must remain intact. Removal of the label will void the return eligibility.
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), close-fitting apparel (such as underwear, swimwear, socks, and under-layer), final/flash sales goods. Please get in touch if you have questions or concerns about your specific item. If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Size Exchange
Exchanges for different sizes are allowed only if the item is in stock. If the requested size is sold out or available for pre-order, then an exchange cannot be processed.
Customers are responsible for all shipping expenses related to exchanges, including:
- Return shipping of the original item.
- Delivery of the replacement item.
- Any applicable customs duties.
Condition for Size Exchanges:- The original item must be returned in good condition with its original packaging.
- The item label must remain intact.
Removal of the label will disqualify the item from exchange eligibility.
Order Cancellation
Orders cannot be canceled after they have been shipped.
Order Changes
If you need to make any changes to your order, such as correcting address details or item sizing, please contact our customer service team at tsuki_official@qq.com immediately.
Customized Collection
Customers are required to submit their customization requirements and specific measurements via email, including upper chest circumference, chest circumference, waist circumference, hip circumference, arm circumference, arm length, height (or specific length requirements), weight, and other relevant details. The more detailed the information provided, the better. We are not responsible for any consequences arising from missing or incorrect measurements or information.
Please note that our production period for customized products is approximately 20-40 days (excluding the shipping period), and once an order is successfully placed and confirmed via email, it cannot be canceled. Customized products are non-refundable, non-exchangeable, and modification services are not provided after receiving the customized product.
Refunds
- Refunds are automatically issued for items that are out of stock. Once an order is successfully canceled, the refund will be processed to the original payment method.
- Upon receiving your returned item, it will undergo inspection. We will notify you upon receipt and update you on the refund status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
FAQs
When will my order beshipped?
We provide shipping services to
locations around the world. Enjoy free standard shipping on orders over US$350.
Expedited shipping is available as a paid option.
Orders are usually processed within 1-3
business days during standard operating hours and workdays. If an item is out
of stock or on pre-order, we will reach out to you directly. During sale
periods, please allow an additional 1-2 days for order processing.
Standard shipping typically requires
7-15 business days, while expedited shipping generally takes 2-12 business
days. Delivery times may vary by region. Please note that delivery times can be
affected by factors such as customs processes or unexpected environmental
conditions. For specific delivery time requirements, please contact our
customer service team at tsuki_official.com for tailored assistance.
Please be advised that the quoted prices
exclude any applicable customs duties, import taxes, or related fees. The
recipient is responsible for the payment of all such charges levied by the
customs authorities of the destination country. Shipments will be held by
customs or the designated carrier until all applicable fees have been paid and
processed prior to release for delivery.
How much is the shipping fee?
Enjoy free standard shipping on orders
over US$350. The specific fee should be based on the express company you
choose. Expedited shipping is available as a paid option.
Do you offer international shipping?
Yes, We provide shipping services to
locations around the world.
What is your return policy?
Returns
Returns are accepted only for items
that are damaged, have quality issues, or if the wrong item was sent.
The products must remain unused, in
their original condition, and include all original packaging. The item label
must remain intact. Removal of the label will void the return eligibility.
Certain types of items cannot be
returned, such as custom products (such as special orders or personalized
items), close-fitting apparel (such as underwear, swimwear, socks, and
under-layer), final/flash sales goods. Please get in touch if you have questions
or concerns about your specific item. If the return is caused by the
consumer, the consumer should be responsible for the shipping fee. The
specific fee should be based on the express company you choose. If due to our
reasons, the goods received are damaged or not correct, the consumer is not
required to bear the shipping fee for this reason.
How can I exchange the size of the item?
Size Exchange
Exchanges for different sizes are
allowed only if the item is in stock. If the requested size is sold out or
available for pre-order, then an exchange cannot be processed.
Customers are responsible for all
shipping expenses related to exchanges, including:
Return shipping of the original item ,
delivery of the replacement item and
any applicable customs duties.
Condition for Size Exchanges:- The
original item must be returned in good condition with its original
packaging.
- The item label must remain intact.
Removal of the label will disqualify the item from exchange eligibility.
Do I need to pay forreturn shipping?
If the return is
caused by the consumer, the consumer should be responsible for the shipping
fee. The specific fee should be based on the express company you choose.