Terms &Conditions
Terms and Conditions
Last updated: September 8, 2025
1. Introduction
Welcome to our website. These terms and conditions outline the rules and regulations for the use of our e-commerce platform.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use our website if you do not accept all of the terms and conditions stated on this page.
2. Intellectual Property Rights
Unless otherwise stated, we own the intellectual property rights for all material on this website. All intellectual property rights are reserved.
3. Restrictions
You are specifically restricted from:
- Publishing any website material in any media without permission
- Selling, sublicensing or commercializing any website material
- Using this website in any way that is damaging to the website
- Using this website contrary to applicable laws and regulations
4. Products and Services
All products and services are subject to availability. We reserve the right to discontinue any product at any time.
Prices for our products are subject to change without notice.
4.1 Timeframe for Service
After-sales service is available only within 72 hours of the package being marked as delivered or signed for.
Kindly inspect your order upon receipt and contact us immediately at tsuki_official@qq.com if:
- The item is defective or damaged
- You received incorrect items
- You require a size exchange
4.2 Shipping Policy
We provide shipping services to locations worldwide.
- Free standard shipping on orders over US$350
- Expedited shipping available as paid option
4.3 Order Processing
- Orders processed within 1-3 business days
- During sales: additional 1-2 days processing time
- For out-of-stock/pre-order items: we will contact you
4.4 Delivery Times
- Standard shipping: 7-15 business days
- Expedited shipping: 2-12 business days
- Times may vary by region and customs processing
For specific delivery requirements, contact tsuki_official@qq.com
4.5 Customs & Duties
Quoted prices exclude customs duties and import taxes.
Recipient is responsible for all customs fees in destination country.
5. Accuracy of Information
We endeavor to ensure that information on our website is correct, however we do not warrant its completeness or accuracy.
6. Limitation of Liability
In no event shall we be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this website.
7. Governing Law
These terms will be governed by and interpreted in accordance with the laws of the jurisdiction where our company is registered.
8. Changes to Terms
We reserve the right to modify these terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.
9. Contact Information
For any questions regarding these terms, please contact us:
- Email: tsuki_official@qq.com
- Instagram: @tsukiofficial_